Client Situation
Our client is a leading Real Estate company in the Middle East that facilitates its customers' purchasing, selling, or renting property at affordable rates. The client was keen to review and improve their organizational design, corporate governance framework and business processes.
Cedar’s Approach
Cedar's expertise came into play, to cater to the client's prime issues, having assisted several large real estate developers in the design & execution of the organizational and business process transformations. Cedar conducted a diagnostic review to improve the client's organization structure, JDs, IPMs, authority matrices & processes. The engagement framework was broadly divided into the following functions, enumerating each activity performed:
- Organizational Design
- Extensive planning of Structures within the organization
- Development of Job Descriptions & Individual Performance Measures for each unique position
- Formulation of Authority Matrix & Corporate Governance frameworks
- Business Process Improvement
- Process Catalogue for Core & Support Departments
- Prioritising & shortlisting processes
- Improvement of recommendations
- End to end Implementation planning
- Implementation Assistance
- Development of SOPs for identified departments
- Implementation of process recommendations
- Implementation of new organization structures
Outcome
Cedar's frameworks & execution excellence resulted in the following:
- Organizational Design Initiatives:
- Clarity on reporting relationships
- Optimized span of control
- Clarity on roles, responsibilities, and individual performance measures
- Improved Corporate Governance framework with committees
- Calculated decision making due to authority delegation
- Business Process Improvement Initiatives:
- Improved overall understanding of business processes
- Reduced costs through the identification of inefficiencies
- Improved quality of customer service and customer satisfaction
- Enhanced operating efficiency
- Improved ownership of critical processes