The Covid-19 has landed unforeseen and unwanted, severely disrupting global economies. The social distancing has also affected the service delivery models around the world and has necessitated organizations to look for innovative ways of retaining and serving customers. This could be an opportunity for banks who are looking to drive their digital agenda.

Mr. V. Ramkumar, Senior Partner at Cedar shares his insights on this Digital Silverline, and the 3 key opportunities that banks may need to explore as part of the digital value-chain.

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